Accessibility statement

By the accessibility of the Laurea Smart online store, we mean that the digital service can be used with a keyboard without a mouse and with screen reading software. The service has a clear and comprehensible user interface and easy-to-understand content.

The online store was subjected to a quick accessibility audit before the launch of the online store by a third party, the purpose of which was to find the most significant problems hindering the user or preventing use. The audit was performed with NVDA screen reader and Chrome browser. The mobile audit was also implemented quickly, but the problems are focused on the same elements as on the PC.

Experts evaluating the accessibility of a website use the WCAG 2.1 guidelines. In the evaluation, all the individual success criteria of accessibility level A, AA and AAA are reviewed.

In this accessibility report, we state the shortcomings that were already noticed before the publication, and which have not yet been corrected by the time of publication. The actual accessibility audit of the digital service will be carried out during spring 2024. The solution of accessibility problems is part of the further development of the online store.

Accessibility status

The functionalities of the online store have shortcomings in terms of accessibility. A critical accessibility issue is choosing a payment method using the keyboard. The buttons are also not labeled correctly.

The instructions on the info site have critical issues related to keyboard alignment and screen reader usage. The service also has slight contrast problems. If you can’t get the matter handled in our online store, contact customer service.

Summary of the accessibility shortcomings

Information and relationships

  • Illogical header levels
  • The purpose of the number is unclear to the screen reader


  • The clear button of the info search button cannot be assigned with a screen reader or keyboard.​
  • The buttons in the table of contents are not assignable with the keyboard. ​

Visible alignment

  • Targeting with the keyboard is not visible in the links.

Name, role, rank

  • The suggestions in the search field are not clear to the screen reader
  • When using the screen reader to target the accordion button to the title, the NVDA screen reader says that it is a clickable element, but the user does not know which.​
  • The screen reader is also not told whether the accordion is opened or closed.​​

Supervisory authority

If you notice accessibility problems on the site, first give feedback to the site administrator. The response may take 14 days. If you are not satisfied with the answer you received or if you do not receive an answer at all within two weeks, you can give feedback to the Regional State Administrative Agency of Southern Finland. The page of the Regional State Administrative Agency of Southern Finland explains exactly how to make a complaint and how the matter is handled.

Contact information of the supervisory authority

Regional State Administrative Agency of Southern Finland
Accessibility Control Unit
phone number switch 0295 016 000